If you need to get in touch with us, please read our most common questions and answers below.
I have a question about an order I already placed
I have not received my tracking number
We always send out tracking numbers around 18:00 the day of shipping. If you have not received any email by 18:00 please check your spam folder first. If nothing is there either please contact us using the form below and we will resend it manually.
I successfully placed my order but didn’t receive any order confirmation mail
An order confirmation email is always sent at the same time as the payment has been made successfully. If you can’t find the email please check your spam folder first. If nothing is there either please contact us using the form below and we will resend it manually.
I want to remove or add some products to my order
If your order has been shipped, we are unable to add or remove anything from it. You can make a return of the unwanted items as per our return policy.
If your order has not been shipped yet and you want to change the color of a product contact us using the form below and we can usually accommodate you.
If your order has not been shipped yet and you want to remove or add products to your order, we have to cancel your order and refund you. You can then place a new order with the products you want to buy. Please note that if you pay by card or bank the refund can take up to four business days to process before the money is back in your account. That means that you might not have those funds available for placing the new, updated order the same day.
I want to cancel my order
To cancel your order please contact us as soon as possible using the form below. If your order has been shipped, we are unable to cancel it. However, you can make a return of the unwanted items as per our return policy. Return postage for unwanted items is paid by the customer.
If your order has not been shipped yet, we can cancel it and refund you. Please note that if you pay by card or bank the refund can take up to four business days to process before the money is back in your account.
I want to change the address of my order
If your order has been shipped, we are unable to change the address. Your best option is to contact the delivery company after you received your tracking mail and see if they can assist you. If the updated address is within the same city, they usually do it for free.
If your order has not been shipped, we will still be able to change the address. Please contact us using the form below.
When will my order arrive?
In the email with tracking information, you will receive in the evening of the day your order is shipped there is a tracking number and a link. Click the link to go to the detailed tracking page to see the expected delivery date.
I can't find the receipt for my order
The receipt for your order is attached to the email with the tracking number, it's included in the package of your order and it can be found under the "My account" pages if you have an account.
The tracking page says no one was available for delivery but I have been available
Please call the delivery company and ask for a new delivery. Depending on where you live, they might have transported the package to a post office near you, and if they haven’t, they usually make a new delivery attempt the next day.
Tracking page says my order was delivered but I have not received my order
Please call the delivery company directly letting them know your tracking number and that nothing has been received despite the status on the tracking page. Usually, they can locate the package and deliver it. Please also check with your neighbours as well if it has been delivered there instead. Sometimes the courier may leave your package with your neighbour if nobody is available at your address. By calling the delivery company directly they will be able to let you know if this was the case with your delivery.
In case they are not able to locate it, contact us using the form below as soon as possible.
I am not happy with the device and want to return my product
I have a problem with my device and require warranty assistance
Go to our warranty page to submit the warranty form. After submission, a MagicVaporizers representative will contact you shortly.
I don’t see visible vapor from my vaporizer
Visible vapor is not guaranteed when using a vaporizer. It depends on many factors such as heating method, the material being vaped, airflow, the vaping temperature, humidity, and more.
If you are used to vaping e-juices and expect the same amount of visible vapor you should lower your expectations for vaporizing herbs/waxes/oils as e-juice contains vegetable glycerin which is a thick liquid that produces the visible vapor.
We always recommend watching YouTube reviews of the vapes you’re interested in to get an accurate visualization of the vapor visibility and thickness you can expect. However, there are a few ways you can increase the thickness of the vapor if that’s your priority:
- If you’re using herbs, grind them fine and pack them tight (but not too tight so that air can still pass through).
- If it’s a convection vape you want to make sure to cover the whole surface area of the oven.
- Raise the temperature. You will sacrifice flavour on temperatures over 180°C, but the higher temperature the more visible vapor you will see.
- Inhale deeply and breathe out quickly.
As an example, one of the best stationary vaporizers – the Volcano Classic – which concentrates all the vapor to a balloon, can produce balloons with vapor you can’t even see at 180°C, but it can also produce balloons with vapor as white as milk at the higher temperatures (215°C+).
We understand some customers prefer big clouds as it looks cooler but don't let your eyes decide if the vaporizer is working well, instead go after what you feel. If your material looks brown after being vaped, it usually means the vaporizer is working well.
Remember the vaporizers we sell are meant to extract the active ingredients of your material as efficiently as possible with the best possible flavours, not just to produce the thickest vapor possible.
I have a question before I place an order
Do you ship to my country?
We ship to virtually all of Europe with a few exceptions. You can try to add a product to your cart and proceed to checkout to see if your country is available.
How long does it take to ship to my country?
We usually deliver within 1 to 3 business days to all of Europe, though some very remote destinations might require up to 5 business days. You will always receive a tracking link where you can follow your order and find out the exact delivery date.
Do I need to pay customs duty on my order?
No, as long as your country is a member of the European Union there are no extra fees to pay.
The price you see at the checkout is the final price you have to pay. If you live outside the European Union for example Norway, Canary Island, San Marino or Switzerland please see the answer in the next question below.
My country is not a member of the EU, do I need to pay tax on my order?
If you live outside the VAT-free European region but in a country located in Europe (for example Norway, Canary Islands, San Marino or Switzerland) you may need to pay tax and/or customs duties to your government as they will not be included in the total sum you see at checkout.
We encourage you to do the research yourself first before placing an order. Customs duties and extra tax is something that is being charged by your government and we are unable to prevent that. Shipment is free when you order a vaporizer from us, but any tax, customs duty, or other import charges is not our responsibility and those will have to be paid by you.
I tried to pay by card but your system refused my payment
This most likely happened because your card doesn’t have 3D secure enabled. 3D Secure is a system adopted by the credit card issuers that stops fraudulent transactions by requiring another verification method (usually by phone) instead of just the card information.
You need to enable 3D Secure to make safe purchases online. To enable 3D Secure for your card you should contact your bank and ask them to enable it. This protection is for your safety when you make purchases online and to prevent fraudulent use of your card. Once enabled, please place a new order and complete the payment.
If you still experience problems with your payment, or if you are facing another issue, please contact us using the form below.
Do you have any physical stores?
No, we only sell online. This way we can keep the costs down and the prices lower.
Can I have a discount code?
Unfortunately, no. We take great pride in our low prices and our policy is not to give out discount codes unless they are available to everyone.
Do you ship the packages discreetly?
Yes. We ship our packages in plain brown boxes without any references to MagicVaporizers on them. Our sender name is "Anything Worldwide" which ensures no one will be suspicious of the contents inside.
Do you offer cash on delivery or can I pick up my order in person?
Since we strive to offer the best prices we only sell online. All orders must be fully paid before they leave our warehouse. It's not possible to visit our warehouse to pick up your order in person. We will deliver it to your door and a tracking number is always provided so you can follow its way and make any necessary changes concerning the delivery.
I have problems placing an order
Please contact us using the form below. Try to describe your problem as detailed as possible, including any error messages.
I have a question about a product
Please contact us using the form below. We will try to answer your questions as fast and accurately as possible :)